Refund Policy

Effective Date: January 19, 2026

Overview
This Refund Policy explains how refunds are handled for payments made to us. Refund eligibility depends on what the payment was for and the terms presented at the time of payment.

Potential Payment Types
Payments may include, when applicable:
1. Administrative fees
2. Deposits
3. Service-related fees
4. Other fees disclosed during onboarding or service arrangements

Refundable vs Non-Refundable
Unless otherwise stated in writing at the time of payment:
1. Administrative and processing fees are generally non-refundable once processing has occurred.
2. Deposits may be refundable or applied based on eligibility, onboarding status, contract terms, and vehicle availability.
3. Payments tied to services already delivered are non-refundable.

Refund Timing and Method
Approved refunds are issued to the original payment method where possible. Processing times vary by payment provider and financial institution.

Chargebacks and Disputes
If there is a billing question or dispute, individuals should contact us first so we can review and resolve the issue. Submitting a chargeback may delay resolution and may require additional documentation.

Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

Contact
Operator: MovingOnUp Transportation LLC (operating Jay Alexander Autos)
Mailing Address: 2882 E Point St, Atlanta, GA 30344
Email: contact@jayalexander.com