Privacy Policy
Effective Date: January 16, 2026
Overview
MovingOnUp Transportation LLC, DBA Jay Alexander Autos respects privacy and is committed to protecting personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when individuals visit our website, submit forms, request information, or communicate with us.
Scope
This policy applies to information collected through our website, GoHighLevel forms, SMS messaging, email communications, phone calls, and other interactions related to services provided by MovingOnUp Transportation LLC, DBA Jay Alexander Autos.
Information We Collect
We may collect the following categories of information:
Contact information: name, phone number, email address, and mailing address if provided.
Driver and qualification information: date of birth, driver’s license information, insurance-related details, and other information submitted through an application or verification process, if applicable.
Vehicle and usage-related information: communications about vehicle access, scheduling, service needs, incident reports, and related support details.
Website usage information: IP address, device identifiers, browser type, pages viewed, and other analytics data collected through cookies or similar technologies.
How We Collect Information
We collect information when individuals:
Submit a form on our website or GoHighLevel landing pages operated by MovingOnUp Transportation LLC, DBA Jay Alexander Autos.
Provide information over the phone, by email, or by text message.
Opt in to receive SMS or email communications.
Interact with our website and related analytics tools.
How We Use Information
We use collected information to:
Respond to inquiries and provide requested information.
Evaluate eligibility and facilitate services.
Communicate service updates, confirmations, reminders, and support messages.
Send marketing or promotional messages only when consent is provided where required.
Maintain operational records, improve processes, and enhance customer experience.
Support compliance, safety, fraud prevention, and dispute resolution.
SMS and Email Communications
When a phone number is provided, MovingOnUp Transportation LLC, DBA Jay Alexander Autos may contact individuals by SMS for customer support, confirmations, updates, and promotional messaging when applicable and only when consent has been provided.
Message frequency may vary. Message and data rates may apply.
Individuals may cancel SMS communications at any time by replying STOP. Upon sending STOP, a confirmation message may be sent, and no further SMS messages will be delivered unless the individual re-subscribes.
For assistance, individuals may reply HELP or contact us using the information listed in the Contact section below.
Carriers are not liable for delayed or undelivered messages.
How We Share Information
We may share information in the following situations:
Service providers: We use vendors for CRM services (including GoHighLevel), communications, analytics, and payment processing. Vendors receive information only as needed to perform services and are expected to protect it.
Legal and compliance: Information may be disclosed to comply with laws, regulations, lawful requests, or to protect rights, safety, and property.
Business operations: Information may be shared as part of routine operations such as audits, insurance processes, or incident handling when applicable.
SMS data protection: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, SMS delivery, or CRM operations, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Retention
Personal information is retained only as long as necessary for operational, legal, compliance, and dispute-resolution purposes.
Security
Reasonable administrative, technical, and physical safeguards are used to protect information. No method of transmission or storage is guaranteed to be fully secure.
Your Choices
Individuals may:
Opt out of marketing emails using unsubscribe links included in emails.
Opt out of SMS messages by replying STOP.
Request updates or corrections to submitted information by contacting us.
Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect information from children under 13.
Changes to This Policy
This Privacy Policy may be updated from time to time. Changes will be posted on this page with an updated effective date.
Contact
Operator: MovingOnUp Transportation LLC, DBA Jay Alexander Autos
Mailing Address: 2882 E Point St, Atlanta, GA 30344
Email: contact@jayalexander.com